Right of Withdrawal

If you are a consumer (a natural person not acting within their trade, business or profession), you may withdraw from a contract concluded at a distance through this Site within 14 days without giving any reason and without penalty.

This right is granted by EU Directive 2011/83/EU as transposed by Slovak Act No. 102/2014 Coll.

The 14-day period begins on the day you (or a third party you designate, other than the carrier) take physical possession of the goods.

If the goods are delivered in several parts or pieces, the period begins on the day you receive the last item or part.

The withdrawal period is met if you send your notice of withdrawal before the 14-day period expires.

To withdraw, inform us — Lumo Group s. r. o., Vyšný Orlík 51, 090 11 Vyšný Orlík, Slovak Republic, contact@3lumo.com, [+421 …] — of your decision by a clear, unambiguous statement (for example a letter sent by post or an e-mail).

You may use the model withdrawal form below, but it is not mandatory.

To meet the deadline it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw, we will reimburse all payments received from you, including the costs of delivery (except for any supplementary costs arising from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day on which we are informed of your decision.

We will make the reimbursement using the same means of payment you used for the initial transaction, unless you expressly agree otherwise; in any event you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent them back, whichever is the earliest.

You must send back the goods, or hand them over to us, without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

The right of withdrawal does not apply to certain contracts, including: goods made to your specifications or clearly personalised; sealed goods which are not suitable for return for health-protection or hygiene reasons if unsealed after delivery; and goods which, after delivery, are inseparably mixed with other items.

Where an exception applies to a product, this will be made clear before you place your order.

(Complete and return this form only if you wish to withdraw from the contract.)

To: Lumo Group s. r. o., Vyšný Orlík 51, 090 11 Vyšný Orlík, Slovak Republic, contact@3lumo.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

— Ordered on / received on:

— Name of consumer(s):

— Address of consumer(s):

— Signature of consumer(s) (only if this form is notified on paper):

— Date: